Logistics & Customer Service
The Right Product, The Right Price, at the Right Time
As your wholesale partner, FraserWood succeeds only if you succeed. Our intent is to develop ongoing relationships with our clients, not one-time sales. We recognize that the best way to achieve this end is to act with integrity, openness and honesty—to treat each customer with respect and to make good on every commitment we make. We realize that our customers will be repeat clients only if we work collaboratively and proactively to resolve project issues, whether in design, engineering, fabrication or installation.
Products Fit for Their Intended Purposes
We recognize that a product’s quality is measured by how well it fits its intended purpose, not its price tag. Our intention is to help you finish successful projects by cost effectively executing the specified tasks. FraserWood’s reputation is built on timber products and services that meet or surpass expectations in terms of quality, timing and fair pricing.
Project Leaders Taking Charge
Our focus on customer service involves knowing the details of our clients’ projects and fulfilling our obligations. In support of that mission, we first establish a project lead in charge of logistics and production. This single point of contact ensures clear communication with our clients.
From design, through the shop, and onto the truck, the project lead follows the job to completion to ensure you’re satisfied with our performance. Any issues will be promptly resolved, even if we have to travel to the site to help find an effective resolution.
After 10 years of experience and 4 million board feet of custom projects, FraserWood has the logistical capabilities to take care of all requirements in the areas of heavy timber design or engineering, innovative wood products, CNC fabrication and timely, cost-effective delivery arrangements.